Bristol West Claims in California
To file a Bristol West claim, call 1-800-274-7865. Bristol West runs service and payments on one number, 1-888-888-0080, with the automated pay line open around the clock — but CLAIMS is a different number, 1-800-274-7865, and unlike most carriers its claims desk is NOT 24/7: it answers Monday to Friday, 8am to 7pm Eastern. Have your policy number, the date and location, photos, and the other party’s information ready — and if you’re our customer, call us first at (619) 363-4466 and we’ll open it with you.
Bristol West Insurance Group — verified contacts
- Service
- 1-888-888-0080
- Pay by phone
- 1-888-888-0080
- New claims
- 1-800-274-7865
- Payments by mail
- Bristol West Insurance Group, PO Box 7142, Pasadena, CA 91109-7142
- Hours
- Service answers Mon-Fri 7:00am-8:00pm and Sat 7:00am-7:00pm Central; the pay-by-phone line on the same number runs 24/7.
Bristol West runs service and payments on one number, 1-888-888-0080, with the automated pay line open around the clock — but CLAIMS is a different number, 1-800-274-7865, and unlike most carriers its claims desk is NOT 24/7: it answers Monday to Friday, 8am to 7pm Eastern. Californian payments also go to a California PO box in Pasadena rather than the out-of-state address other Bristol West states use.
Step by step
- 1
What is different about Bristol West claims
This is the one to plan around. Most carriers answer claims at any hour; Bristol West does not. Its claims line, 1-800-274-7865, runs Monday to Friday 8am to 7pm Eastern — which on the West Coast means it closes at 4pm your time and is shut all weekend. An accident on a Friday evening in California cannot be reported to Bristol West until Monday morning. Take photographs, get the other driver’s details and the police report number at the scene, and file first thing Monday; nothing about the delay is held against you, but the record you gather on the day is what carries the claim.
- 2
Before you call
Gather: your Bristol West policy number (ID card or declarations page), date, time and location of the loss, photos of all damage and the scene, the other driver’s insurance and plate, and the police report number if one exists.
- 3
File with Bristol West
New claims: 1-800-274-7865 — a dedicated claims line, separate from billing (1-888-888-0080).
- 4
What happens next
Bristol West assigns an adjuster who inspects, values the damage, and issues a decision on your coverages. Keep every receipt (tow, storage, rental) — storage fees at a yard grow daily, so move the car as soon as the adjuster allows.
- 5
If the claim gets slow or confusing
As the broker of record we can escalate inside Bristol West in ways an individual policyholder can’t always reach. Call us at (619) 363-4466 with your claim number — no charge, it’s part of having your policy through us.
Bristol West claims — quick answers
Is the Bristol West claims line open 24/7?
No, and this catches people out. Claims answer Monday to Friday, 8am to 7pm Eastern on 1-800-274-7865 — that is 5am to 4pm Pacific, with no weekend cover. Gather your evidence at the scene and file when the line opens.
I had an accident on a Saturday. What should I do before Monday?
Photograph everything, get the other driver’s licence, plate and insurance details, and the police report number if one was taken. Then call us at (619) 363-4466 — as your broker we can start the file with you and make sure nothing is missing when Bristol West opens.
Will a claim raise my Bristol West rate?
An at-fault claim usually affects rating at renewal; a not-at-fault claim generally affects it far less or not at all. If the renewal comes back high, that’s exactly when to have us re-shop it — we write multiple California carriers and moving is free.
Get your free Bristol West quote today. Call Auto World Insurance at (619) 363-4466 or request a quote online.
Two minutes, no SSN required, English or Spanish — one licensed California broker, never a list of agents calling you.
Start My QuoteAuto World Insurance Services · CA License #6005606 · From around $29/mo where drivers qualify — a rough starting point, not a quote; rates vary and are subject to underwriting