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National General Claims in California

To file a National General claim, call 1-800-468-3466 or email claim documents to [email protected]. One number — 1-800-468-3466 — handles both payments and new claims, and the claims side answers around the clock. Have your policy number, the date and location, photos, and the other party’s information ready — and if you’re our customer, call us first at (619) 363-4466 and we’ll open it with you.

National General Insurance — verified contacts

Payments by mail
National General Insurance, PO Box 89431, Cleveland, OH 44101
Hours
Claims line answers 24/7.

One number — 1-800-468-3466 — handles both payments and new claims, and the claims side answers around the clock. The online portal is a separate site, My NatGen Policy, not nationalgeneral.com itself.

Step by step

  1. 1

    What is different about National General claims

    The claims line answering 24/7 matters more than it sounds: most non-standard carriers stop taking first reports at closing time, and a Saturday-night accident waits until Monday. With National General you can open the claim from the roadside, get the claim number immediately, and have photos in their system before the tow truck leaves.

  2. 2

    Before you call

    Gather: your National General policy number (ID card or declarations page), date, time and location of the loss, photos of all damage and the scene, the other driver’s insurance and plate, and the police report number if one exists.

  3. 3

    File with National General

    Call 1-800-468-3466 — claims line answers 24/7.. Documents and photos can go to [email protected].

  4. 4

    What happens next

    National General assigns an adjuster who inspects, values the damage, and issues a decision on your coverages. Keep every receipt (tow, storage, rental) — storage fees at a yard grow daily, so move the car as soon as the adjuster allows.

  5. 5

    If the claim gets slow or confusing

    As the broker of record we can escalate inside National General in ways an individual policyholder can’t always reach. Call us at (619) 363-4466 with your claim number — no charge, it’s part of having your policy through us.

National General claims — quick answers

Can I file a National General claim at night or on a weekend?

Yes — the 1-800-468-3466 claims intake answers 24/7, which is unusual among non-standard carriers. File from the scene if you safely can; the earlier the first report, the cleaner the claim.

Where do I send National General claim documents?

Email them to [email protected] with your claim number in the subject line, or upload through the adjuster’s portal link once your claim is assigned.

Will a claim raise my National General rate?

An at-fault claim usually affects rating at renewal; a not-at-fault claim generally affects it far less or not at all. If the renewal comes back high, that’s exactly when to have us re-shop it — we write multiple California carriers and moving is free.

Get your free National General quote today. Call Auto World Insurance at (619) 363-4466 or request a quote online.

Two minutes, no SSN required, English or Spanish — one licensed California broker, never a list of agents calling you.

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Auto World Insurance Services · CA License #6005606 · Rates from the $29/mo anchor where eligible

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